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Contact us

If you’re having problems registering online, have a query regarding an existing claim, or want to give us feedback, you can get in contact with our Customer Service team using the contact details below – we’ll be happy to help.

Claim & Payment Updates

Most claims are processed within 12 to 14 weeks of receipt of the completed Application Form.

If you submitted your completed paper Application Form less than 14 weeks ago, and have not yet received direct confirmation from HM Revenue & Customs (HMRC) of the outcome of your claim, please be patient. You will receive confirmation in writing from HM Revenue & Customs once your application has been reviewed for eligibility. 

If HMRC have written to you confirming that your application has been successful, and that a payment has been released, please note that it can take up to 21 days for HMRC to release this payment to us. Following receipt of funds from HMRC, a repayment cheque will then be issued within 21 days from this date to allow for funds to clear and your cheque to be processed.

HM Revenue & Customs may be contacted on 0300 200 3300.

Eligibility Advice

RescueTax.co.uk is unable to provide advice. If you wish to obtain advice in regard to your eligibility for Marriage Allowance or any other tax break, you will need to contact HM Revenue & Customs directly.

HM Revenue & Customs may be contacted on 0300 200 3300.

Complaints

Providing a high level of customer service is important to us, and we find that most issues can usually be resolved without delay by telephone. If you’d like to consider making a complaint, we’d encourage you to raise the matter with our Customer Care team, who can be contacted on 0116 218 4006. 

Contact Details

If you have a query which does not relate to a claim update, and you wish to contact us regarding your application, please get in touch using the address below. 

RescueTax.co.uk
PO Box 10521
Leicester
LE16 0HE

If you submitted a completed paper application more than 14 weeks ago, and have not yet received a response from HMRC in writing, click here to re-register.

If you wish to obtain advice or clarification in regard to your eligibility for Marriage Allowance or any other tax break, you will need to contact HM Revenue & Customs directly. HMRC can be contacted on 0300 200 3300.

Call us today on 0116 218 4006

Our Customer Service team are here to assist you with your claim, and are available at the following times:

Monday to Friday – 9am – 1pm
Saturday – closed
Sunday – closed
Bank Holidays – closed

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Your claim is in safe hands

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The website does not provide tax, financial or legal advice. Nor do we recommend particular tax breaks or tax planning strategies. You should take professional tax advice in connection with, or independently research and verify, any information that you find on our website and wish to rely upon, whether for the purpose of making a decision over any elective tax break, an application for any elective tax break, or otherwise.

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